Terms and Conditions Club 99 — Guide Complete for Members

1Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and club 99 ("Platform", "We"). By accessing, registering for, or using any part of the club 99 platform — whether through the website, mobile app, or any other provided channel — you hereby acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree with any part of these Terms, you are not permitted to use the club 99 platform. Continued use of the platform following any amendments to these Terms will be deemed as acceptance of the revised terms.

These Terms shall be read together with the Privacy Policy, Responsible Gaming Policy, and any game-specific rules published on the club 99 platform from time to time.

2Member Eligibility

To be eligible to register and use the club 99 platform, you must meet all of the following requirements:

• Aged at least 18 years old on the date of registration and throughout the period of platform use.
• Acting as an individual on your own behalf and not on behalf of any third party.
• Not on the self-exclusion list of any gambling platform and not bound by any court order prohibiting participation in gambling activities.
• Capable of making sound decisions and not under the influence of drugs, alcohol, or any condition that impairs judgment when conducting financial transactions.
• Have legitimate access to the payment method used for deposits — meaning the payment method must be registered in your own name.
• Not an active employee of Club 99, an immediate family member of an employee, or any individual with access to internal platform information.

3Account Registration

Each individual is only permitted to hold one (1) active account at club 99. Registering multiple accounts — whether using the same or different information to circumvent limits or abuse promotions — constitutes a serious violation of these Terms.

• You must provide accurate, complete, and current information during registration, including your full name, date of birth, phone number, and active email address.
• The registered name must match the name on your official identification document (MyKad or passport) for KYC verification purposes.
• You are responsible for keeping your account information up to date. Any changes to personal details must be reported to the support team.
• Email and/or phone number verification is required to fully activate your account and access all platform features.
• Club 99 reserves the right to decline registration applications or close existing accounts without providing a reason if there are reasonable grounds to do so.

4Deposits & Payments

Club 99 accepts deposits via a variety of local payment methods including FPX, Touch 'n Go eWallet, GrabPay, Boost, and direct transfers to all major Malaysia banks. All deposits are processed in real time and credited to your account instantly.

• Minimum deposit: MYR 30 per transaction.
• Maximum daily deposit: Subject to limits set according to account level and KYC verification.
• All deposits must be made using a payment method registered in the member's own name. Third-party deposits are not accepted.
• Club 99 does not bear any additional charges imposed by your payment provider or bank.
• In the event of a technical failure during a deposit transaction, please keep your payment proof and contact our support team via live chat for immediate resolution.
• Club 99 reserves the right to decline or reverse any deposit suspected of originating from fraudulent activity or money laundering.

5Fund Withdrawal

Fund withdrawals from your club 99 account are processed transparently and promptly, subject to completed identity verification. We aim to process every withdrawal within 15 to 60 minutes on business days.

• Minimum withdrawal: MYR 50 per transaction.
• Full KYC verification (a copy of your MyKad and proof of address) must be completed before your first withdrawal is permitted.
• The withdrawal method must match the deposit method used, for security and fraud prevention purposes.
• Approved withdrawals cannot be cancelled. Please ensure your bank account details are correct before submitting a request.
• Club 99 reserves the right to hold withdrawals for a maximum of 5 business days for security verification purposes without prior notice.
• Any balance in an account closed due to a terms violation may be fully forfeited at club 99's discretion.

6Bonuses & Promotions

Club 99 offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload deposit bonuses, weekly rebates, free bets, and VIP programme rewards. All bonuses are subject to the following terms and conditions:

• Each bonus has a wagering requirement (rollover requirement) that must be fulfilled before winnings from the bonus can be withdrawn.
• Bonuses are for personal use only and may not be transferred to another account.
• Club 99 reserves the right to cancel any bonus obtained through fraudulent means, promotion abuse, or circumvention of wagering requirements.
• Each member is only eligible for each promotion once unless otherwise stated in the relevant promotion terms.
• Unused bonuses within the stipulated validity period will expire and be automatically forfeited.
• Club 99 reserves the right to modify, suspend, or cancel any promotion at any time with or without prior notice.
• Promotion abuse, including but not limited to arbitrage betting using bonus funds, is prohibited and may result in account suspension.

7Sports Betting Rules

Club 99's Sports Betting section covers over 30 sports with real-time odds. Confirmed and accepted bets cannot be cancelled by members. Official results from the event organiser are used as the basis for settling all bets.

• Club 99 reserves the right to void bets in the event of a technical error, incorrect odds entry, or extraordinary circumstances that affect the integrity of the event.
• Bets placed on events that are postponed, cancelled, or not completed within the stipulated timeframe will be refunded to the member's account balance.
• In-play betting is subject to stricter time limits. System decisions are final for all in-play bets.
• Club 99 reserves the right to limit bet amounts or decline bets from any member at the platform's sole discretion without providing a reason.
• The use of any automated software, bots, or systems designed to exploit odds is strictly prohibited and may result in immediate account closure.

8Casino and Game Rules

The club 99 casino platform operates using a certified random number generator (RNG), ensuring that every game outcome is random and cannot be manipulated. Live Casino games feature real dealers in a controlled studio environment.

• The results of all casino games are final and cannot be disputed unless there is clear, verifiable evidence of a technical failure.
• In the event of a connection interruption during a Live Casino game, the system will settle the bet based on the last saved record. club 99's game log records serve as the definitive proof.
• The use of any third-party software to assist in game decision-making or to automatically analyse game patterns is prohibited.
• Minimum and maximum betting limits for each game are displayed within the respective game interface and may vary depending on the member's account level.

9Account Security

You are fully responsible for the security of your Club 99 account. We encourage all members to use a strong and unique password, enable two-factor authentication (2FA), and not share their login credentials with anyone.

• Club 99 will never ask for your password via email, SMS, phone call, or live chat. Any such request is fraudulent.
• You must notify our support team immediately if you suspect your account has been accessed without authorisation.
• Any activity conducted through your account prior to a report being made is your sole responsibility.
• Club 99 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers.
• Using a VPN or proxy to access the platform may result in your account being flagged for a security review.

10Privacy and Data Protection

Club 99 is committed to protecting the personal data of all members in line with industry best practices. Information you provide during registration and use of the platform is collected, stored, and processed in accordance with our Privacy Policy, accessible on the Privacy Policy.

• Your personal data will not be sold to third parties for marketing purposes without your explicit consent.
• Club 99 may share necessary information with legitimate authorities when required to do so by law.
• You have the right to request a copy of the personal data we hold or to request its deletion, subject to applicable legal requirements.
• Any cookies used on the club 99 platform are solely for enhancing user experience and internal analytics.

11Account Suspension and Closure

Club 99 reserves the right to suspend or close any member's account at any time for the following reasons, without prior notice:

• Violation of any section of these Terms and Conditions.
• Fraud, identity falsification, or the provision of false information during registration or KYC.
• Attempts to exploit technical vulnerabilities in the platform or to disrupt normal platform operations.
• Evidence or suspicion of involvement in money laundering or financing of illegal activities.
• Systematic abuse of bonuses or promotions.
• Registration of multiple accounts by the same individual.

Members may also request voluntary account closure by contacting the support team. Any valid balance remaining in the account will be returned subject to applicable terms.

12Liability Limit

Club 99 is not liable for any losses incurred by members arising from:

• Service disruptions caused by circumstances beyond Club 99's control, including internet outages, power supply failures, or natural disasters.
• Betting or game outcomes acted upon by members based on information or advice from third parties.
• Unauthorised access to a member's account resulting from the member's own negligence in safeguarding their password.
• Processing delays caused by banking systems or third-party payment providers.

In all circumstances, Club 99's maximum liability to any member shall not exceed the net deposit amount held in that member's account at the time the claim is made.

13Amendments to Terms and Conditions

Club 99 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time at the platform's sole discretion. Amendments take effect immediately upon publication on the platform.

• Members are responsible for reviewing these Terms and Conditions periodically to ensure they are always aware of the latest version.
• Continued use of the platform after an amendment is published will be considered acceptance of the updated terms.
• For material amendments, club 99 will endeavour to provide notice via registered email or in-platform notification at least 7 days before the amendment takes effect.

14Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the club 99 support team is ready to assist you through the following channels:

For general FAQ enquiries, you may also visit our FAQ which contains answers to frequently asked questions from club 99 members.