Privacy Policy Club 99 — Our Commitment Protecting Your Data

1Introduction

Welcome to the club 99 Privacy Policy. This document constitutes an agreement between you as a registered member and club 99, regarding how we handle your personal information. By registering and using the club 99 platform, you consent to the practices described in this policy.

Club 99 is an online entertainment platform serving members across Malaysia. We take our responsibilities as a data operator seriously and are committed to ensuring every piece of information you entrust to us is handled with integrity, transparency, and uncompromising security.

This policy applies to all information collected through the Club 99 website, mobile app (Android and iOS), and any official communication channels including support email and live chat.

2Data We Collect

Club 99 collects your personal data through various means to ensure a secure, seamless, and personalised platform experience. Below is a summary of the types of data we collect:

We only collect data that is strictly necessary for the stated purposes. We do not request sensitive information such as banking passwords, PIN numbers, or biometric details through any communication channel.

3How We Use Your Data

Personal data you provide to Club 99 is used solely for legitimate, agreed-upon purposes. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and maintaining your member account, including processing deposits, withdrawals, and transaction records.
• Security and Fraud Prevention: Detecting and blocking suspicious activity, unauthorized access attempts, bonus abuse, and money laundering.
• Legal Compliance: Meeting KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements mandated by the relevant authorities.
• Service Improvement: Analyzing platform usage patterns to improve the interface, performance, and overall member experience.
• Service Communications: Sending important notifications related to your account, active promotions, policy updates, and support responses.
• Responsible Gaming: Monitoring gambling patterns to identify and assist members who may be experiencing problem gambling.

4Data Sharing with Third Parties

Club 99 does not sell or rent members' personal data to any third party for marketing or commercial purposes. However, there are limited situations where we may share your information with certain parties:

• Payment Providers: Information required to process financial transactions is shared with approved payment service providers such as FPX, Touch 'n Go, and GrabPay — subject to their respective privacy policies.
• Competent Authorities: We will disclose required information to law enforcement authorities or regulatory bodies when mandated by law, court order, or official investigation.
• Technical Service Providers: Infrastructure, hosting, analytics, and security service providers that help operate our platform may process your data to a limited extent, subject to strict confidentiality agreements.
• Game Providers: Minimum required data (such as player ID) is shared with licensed game providers to enable access to games offered on our platform.

All third parties who receive club 99 member data are bound by data processing agreements that ensure a level of protection equivalent to this policy. We have zero tolerance for any use of member data outside the agreed scope.

5Data Storage and Security

Club 99 uses secure server infrastructure with 256-bit SSL encryption to protect all data in transit. Stored data is safeguarded by layered access controls, database encryption, and round-the-clock security monitoring systems.

• Active account data is retained for as long as your account remains active on the Club 99 platform.
• After account closure, transaction records and KYC data are retained for minimum 5 years to meet legal and audit requirements.
• Your password is stored in hashed form using modern cryptographic algorithms — we do not store passwords in plain text.
• Access to members' personal data within Club 99's internal teams is restricted on a least-privilege basis — only staff who require access to perform their duties are permitted.
• We conduct regular security audits and penetration testing to identify and address any system vulnerabilities.

6Cookies and Tracking Technologies

Club 99 uses cookies and similar tracking technologies to enhance platform functionality, remember your preferences, and understand how members use our services. The following types of cookies are used:

• Essential Cookies (Strictly Necessary): Required for essential platform functions such as login session verification, security, and transaction processing. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how website pages are used — such as the most frequently visited pages and error messages received — to help us improve platform performance.
• Functional Cookies: Enables the platform to remember your preferences such as language, region, and display settings to deliver a more personalized experience.
• Analytics Cookies: Used for internal analytics to understand platform usage patterns. This data is collected in aggregate and cannot be used to personally identify you.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the Club 99 platform. Cookies are not used to advertise third-party products to you.

7KYC and Identity Verification

The KYC (Know Your Customer) process is a legal obligation we must fulfil to prevent fraud, money laundering, and the use of our platform by underage individuals. KYC information you provide is handled with the highest level of confidentiality.

• Accepted verification documents include MyKad (front and back), a valid Malaysian passport, and recent proof of address (bank statement or utility bill within the last 3 months).
• KYC documents are stored in an environment separate from regular account data with stricter access controls.
• Your identity document images will not be shared with any party except where required by law or directed by a legitimate authority.
• KYC verification is typically completed within 1–3 working hours once all required documents have been received in full.
• Club 99 uses an automated verification system backed by manual review from our compliance team to ensure the accuracy and integrity of the KYC process.

8Your Rights as a Data Subject

As a club 99 member, you have the following rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact the club 99 support team via email at [email protected] or via 24/7 live chat. All requests will be processed within 7 business days.

9Child Data Protection

Club 99 is a platform dedicated to adult users aged 18 years and above only. We do not knowingly collect or store any personal data from individuals under the age of 18.

• The club 99 registration process requires age verification, and all accounts must undergo a KYC process that confirms member identity.
• Should we find that data belonging to an underage individual has been collected inadvertently, we will delete that data immediately and close the relevant account.
• Parents or guardians who discover that their child has registered on the club 99 platform without their knowledge are encouraged to contact our support team immediately.

10Changes to Privacy Policy

Club 99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. All amendments take effect upon publication on this page.

• For material changes that significantly affect how we use your data, we will send a notification to your registered email address or via an in-platform notification.
• The date of the latest amendment will always be displayed at the top of this document for your reference.
• Continued use of the club 99 platform after the effective date of any amendment is considered acceptance of the updated terms.
• You are advised to review this page periodically to stay informed of how your data is being managed.

11Cross-Border Data Transfers

In the course of operating the platform, Club 99 may transfer your personal data to servers or processing facilities located outside Malaysia. Any such data transfers are carried out with safeguards equivalent to those described in this policy.

• We ensure all cross-border data transfers are governed by data processing agreements that require recipients to uphold high data protection standards.
• We prioritize service providers that operate in countries with recognized and robust data protection frameworks.
• Financial and KYC data is prioritised for storage on servers with physical and digital security verified by independent third-party audits.

12Contact Us About Privacy

If you have any questions, concerns, or complaints about how club 99 handles your personal data, do not hesitate to contact us through the following channels:

For more information regarding your rights or to file an official complaint, you may also refer to our FAQ or read our Terms and Conditions platform fully.